> For the complete documentation index, see [llms.txt](https://docs.onesimstore.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.onesimstore.com/master.md).

# Frequently Asked Questions

## **I Can't Open OneSim Client**

Temporarily disable your Windows Defender and antivirus, then run the installer. If the problem persists, try using compatibility mode.

## **How to Install the Product I Bought**?

Go to your Order History and download the product files, or follow the instructions mentioned. 

You may need to manually add the product to your scenery library on the desired platforms.

## Do We Store User Passwords in Plain Text?

Absolutely not. When you sign up or create a password, your password is stored as a one-way hash. This is a computation on your password that cannot be reversed, providing extra security. No one but you can know your password.

## **Product Supports SODE Jetway, but the Object Didn't Show Up**

* Make sure SODE is already installed on your device. You can download it [here](https://sode.12bpilot.ch/?page_id=9). 
* Start the SODE Platform Manager and make sure there are no errors. 
* Try redownloading on Order history > Install > Select Platform "SODE" > Install
* Ensure that the product files are installed correctly in the desired directory.

## How to Download OneSim Store Scenery in MacOS

Currently, our OneSim Client can only be run on Windows. We are working on a MacOS version, but in the meantime, please follow the alternative steps below:

1. **Download Wineskin Winery:**
   1. Download Wineskin Winery v1.5 from [here](https://sourceforge.net/projects/wineskin/files/Wineskin%20Winery.app%20Version%201.5.zip/download).
   2. Extract the downloaded file.
   3. Drag and drop the extracted file into the Applications folder.
2. **Set Up Wineskin Winery:**
   1. Open the Wineskin Winery application from your Applications folder.
   2. Click the `[+]` button and select `WS11WineCX64Bit19.0.1`.
   3. Click the `[Update]` button.
3. **Create a New Wrapper:**
   1. Click the `[Create New Blank Wrapper]` button.
   2. Type "onesimclient" and press enter.
   3. Once the wrapper creation is finished, click `[View Wrapper in Finder]`.
4. **Prepare the Wrapper:**
   1. Right-click the "onesimclient" wrapper and select `[Show Package Contents]`.
   2. Double-click `[drive_c]` inside the package contents.
   3. Drag and drop the "onesimclient.exe" file that you downloaded from the OneSim Store into this folder.
   4. Go back to the folder before pressing `[drive_c]`.
5. **Install OneSim Client:**
   1. Open the Wineskin application inside the wrapper.
   2. Click `[Install Software]`.
   3. Click `[Choose Setup Executable]`.
   4. Browse to the `[drive_c]` folder and select `[onesimclient.exe]`.
   5. Ignore the "busy" text, and your onesimclient.exe will start working properly.
6. **Download and Install Scenery:**
   1. Download your scenery from the OneSim Store as usual.
   2. Direct the installation folder to `C:\X-Plane 11/12`.
   3. After the installation is complete, navigate to `[drive_c]`, go to the `[X-Plane 11/12]` folder, and click `[Custom Scenery]`.
   4. You will find your downloaded scenery here. Drag and drop it to your custom scenery folder as usual.