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Frequently Asked Questions

I can't open OneSim Center

I can't download OneSim Center

Try to use another browser or programs to download the installer. We recommend using Google Chrome.

How to install the product that i bought?

Go to My Orders and then download product files or follow the instructions mentioned.
You may need to manually add the product to your scenery library on desired platforms.

Do we store user password in a plain text?

Absolutely not. When you sign up or create a password, your password is stored in a one-way hash of your password. This is a computation on your password that cannot be reversed. This provides extra security. No one but you can know your password.

Logging you in... please wait took so long time on OneSim Center

    Make sure you entered username correctly.
    To fix this error, download this file and copy to C:\Program Files (x86)\Java\jre1.8.0_271\lib\security

Product support SODE Jetway but the object didn't show up

    Make sure SODE already installed on your device. You can download it here: https://sode.12bpilot.ch/?page_id=9
    Start SODE Platform Manager, and make sure there are no errors.
    Run OneSim Center, select desired product, select SODE on platform selection and click install.
    Make sure that product files are installed correctly on desired directory.

I got error "You exceed maximum amount of registered machine for this serial number! Maximum is 3." when installing on OneSim Store - Product Installer

Please create a ticket via Help Center or contact directly the product Publisher to request reset your registered machine.
Last modified 5mo ago