Frequently Asked Questions

I Can't Open OneSim Client

Temporarily disable your Windows Defender and antivirus, then run the installer. If the problem persists, try using compatibility mode.

How to Install the Product I Bought?

Go to your Order History and download the product files, or follow the instructions mentioned.

You may need to manually add the product to your scenery library on the desired platforms.

Do We Store User Passwords in Plain Text?

Absolutely not. When you sign up or create a password, your password is stored as a one-way hash. This is a computation on your password that cannot be reversed, providing extra security. No one but you can know your password.

Product Supports SODE Jetway, but the Object Didn't Show Up

  • Make sure SODE is already installed on your device. You can download it here.

  • Start the SODE Platform Manager and make sure there are no errors.

  • Try redownloading on Order history > Install > Select Platform "SODE" > Install

  • Ensure that the product files are installed correctly in the desired directory.

How to Download OneSim Store Scenery in MacOS

Currently, our OneSim Client can only be run on Windows. We are working on a MacOS version, but in the meantime, please follow the alternative steps below:

  1. Download Wineskin Winery:

    1. Download Wineskin Winery v1.5 from here.

    2. Extract the downloaded file.

    3. Drag and drop the extracted file into the Applications folder.

  2. Set Up Wineskin Winery:

    1. Open the Wineskin Winery application from your Applications folder.

    2. Click the [+] button and select WS11WineCX64Bit19.0.1.

    3. Click the [Update] button.

  3. Create a New Wrapper:

    1. Click the [Create New Blank Wrapper] button.

    2. Type "onesimclient" and press enter.

    3. Once the wrapper creation is finished, click [View Wrapper in Finder].

  4. Prepare the Wrapper:

    1. Right-click the "onesimclient" wrapper and select [Show Package Contents].

    2. Double-click [drive_c] inside the package contents.

    3. Drag and drop the "onesimclient.exe" file that you downloaded from the OneSim Store into this folder.

    4. Go back to the folder before pressing [drive_c].

  5. Install OneSim Client:

    1. Open the Wineskin application inside the wrapper.

    2. Click [Install Software].

    3. Click [Choose Setup Executable].

    4. Browse to the [drive_c] folder and select [onesimclient.exe].

    5. Ignore the "busy" text, and your onesimclient.exe will start working properly.

  6. Download and Install Scenery:

    1. Download your scenery from the OneSim Store as usual.

    2. Direct the installation folder to C:\X-Plane 11/12.

    3. After the installation is complete, navigate to [drive_c], go to the [X-Plane 11/12] folder, and click [Custom Scenery].

    4. You will find your downloaded scenery here. Drag and drop it to your custom scenery folder as usual.

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