No Refunds. Products that have been purchased can’t be refunded.
However, in a determination to accomplish customer satisfaction, if there is an issue, you can contact us for refund or any other issues through our email [email protected]
We will refund you back in the following circumstances:
If we conclude that the original payment was made out of fraud;
If there is duplicate payment was made due to technical glitch, or any other error;
If we make refund as per the provision of our refund policy which is updated by us time to time;
If we consider the refund is necessary as per customer support staff as per our sole discretion.
Our refund policies are simple. You can claim refund by:
Send us an email at [email protected] or;
We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.
If for any reason, our back office staff give confirmation of refund. Then, refund will be made accordingly.
In case of any order is made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be cancelled whatsoever and https://onesimstore.com will not be liable to pay any refund to you in all such cases.
We will refund your amount to the original payment method, once it has been processed.
Complete refund process normally takes about 5-15 working days from the date of confirmation of refund.